Legal Disclaimer

For Residential and Commercial Cleaning Services

Effective Date: June 2, 2026

Company Name: On Demand Cleaning Services, LLC
Website: https://OnDemandCleaningServices.com
Email: info@ondemandcleaningservices.com
Phone: 470-833-0483

TERMS OF SERVICE

1. Acceptance of Terms

By requesting, scheduling, purchasing, or receiving services from [Company Name] ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service.

If you do not agree to these terms, you should not use our services.

2. Services Provided

The Company provides residential and commercial cleaning services, including but not limited to:

• Routine cleaning

• Deep cleaning

• Move-in and move-out cleaning

• Post-construction cleaning

• Office cleaning

• Commercial property cleaning

• Specialty cleaning services as agreed in writing

Service descriptions are estimates and may vary depending on property conditions.

3. Estimates and Pricing

Non-Binding Estimates

All quotes and estimates are based on information provided by the client and visual inspections when applicable.

Final pricing may change if:

• Property size differs from information provided

• Excessive dirt, clutter, or debris exists

• Additional services are requested

• Conditions require additional labor or supplies

Additional Charges

Additional fees may apply for:

• Excessive pet hair

• Biohazardous materials

• Hoarding conditions

• Excessive trash removal

• Specialty stain treatment

• Emergency or after-hours services

• Travel beyond standard service areas

The client will be informed before additional work is performed whenever practical.

4. Scheduling and Access

The client agrees to provide safe and timely access to the property.

Failure to provide access may result in:

• Cancellation fees

• Lockout fees

• Full service charges if staff arrive and cannot enter

Clients are responsible for ensuring:

• Utilities are functioning

• Running water is available

• Electricity is available

• Safe working conditions exist

5. Cancellation and Rescheduling Policy

Residential Services

Appointments cancelled less than 24 hours before the scheduled service may incur a cancellation fee of up to 50% of the scheduled service cost.

Same-day cancellations may incur charges up to the full service amount.

Commercial Services

Commercial cancellations require at least 48 hours' notice unless otherwise specified in a service agreement.

6. Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing.

Accepted payment methods include:

• Credit cards

• Debit cards

• ACH transfers

• Checks

• Electronic payments

Late Payments

Late payments may incur:

• Interest charges

• Collection fees

• Legal fees

• Suspension of future services

Returned checks may incur additional processing fees.

7. Satisfaction Guarantee

If a client is dissatisfied with the cleaning service, they must notify the Company within 24 hours of service completion.

The Company reserves the right to inspect the concern and, at its discretion:

• Re-clean the affected area

• Offer a partial credit

• Offer another reasonable remedy

Refunds are not guaranteed.

8. Damage Claims

Any damage claim must be reported within 48 hours of service completion.

Claims should include:

• Description of damage

• Photographs when available

• Date and time damage was discovered

The Company is not responsible for:

• Pre-existing damage

• Normal wear and tear

• Improperly installed fixtures

• Unstable furniture

• Improperly secured items

• Defective materials or workmanship

9. Fragile and Valuable Items

Clients are responsible for securing:

• Jewelry

• Cash

• Firearms

• Collectibles

• Artwork

• Antiques

• Sensitive documents

• Electronics

The Company recommends removing or securing valuable items before service.

10. Hazardous Conditions

The Company reserves the right to refuse or discontinue services when conditions involve:

• Biohazards

• Human waste

• Animal waste beyond ordinary household conditions

• Mold infestations

• Pest infestations

• Chemical hazards

• Structural dangers

• Illegal substances

• Unsafe environments

Additional fees may apply where remediation is legally permissible.

11. Pets

Clients must secure aggressive or dangerous animals during service visits.

The Company is not liable for:

• Escaped pets

• Injuries caused by pets

• Delays caused by uncontrolled animals

12. Keys, Entry Codes, and Security Systems

Where keys or access codes are provided:

• Clients authorize Company personnel to access the property.

• The Company will use reasonable care in safeguarding access credentials.

• The Company is not responsible for security system malfunctions or user errors.

13. Photography and Documentation

The Company may photograph service areas before and after service for:

• Quality control

• Documentation of property conditions

• Damage prevention

• Training purposes

No personally identifying information will be intentionally disclosed without consent.

Marketing use of photographs requires separate authorization.

14. Recurring Services

Recurring services may automatically continue until cancelled.

Clients may modify schedules with required notice.

Pricing may be adjusted periodically with advance notice.

15. Commercial Service Agreements

Commercial clients may be subject to separate written contracts, including:

• Service Level Agreements (SLAs)

• Scope of work documents

• Facility-specific requirements

In the event of conflict, the written commercial agreement controls.

16. Force Majeure

The Company shall not be liable for delays or inability to perform services due to:

• Severe weather

• Natural disasters

• Government actions

• Public health emergencies

• Utility failures

• Labor disruptions

• Transportation interruptions

• Events beyond reasonable control

17. Limitation of Liability

To the fullest extent permitted by law:

The Company's total liability for any claim arising from services shall not exceed the amount paid for the service giving rise to the claim.

The Company shall not be liable for:

• Indirect damages

• Consequential damages

• Lost profits

• Business interruption

• Emotional distress

• Punitive damages

18. Indemnification

Clients agree to indemnify and hold harmless the Company from claims, damages, losses, or expenses arising from:

• Unsafe property conditions

• Misrepresentation of property conditions

• Violations of applicable laws

• Third-party claims related to client property

19. Governing Law

These Terms shall be governed by the laws of the State of [State].

Any disputes shall be resolved in courts located in [County, State].

20. Modifications

The Company reserves the right to modify these Terms at any time.

Updated Terms become effective upon posting.

LEGAL DISCLAIMER

General Disclaimer

Information provided on our website, advertisements, social media, estimates, and communications is for informational purposes only.

No guarantee is made regarding:

• Specific cleaning outcomes

• Stain removal

• Odor removal

• Mold remediation

• Restoration results

Results depend on the condition of the property and surfaces.

No Professional Remediation Services

Unless specifically contracted and licensed where required, the Company does not provide:

• Mold remediation

• Hazardous waste removal

• Pest control

• Environmental remediation

• Structural repair services

Website Disclaimer

The Company makes no warranties regarding:

• Website availability

• Website accuracy

• Website security

• Website functionality

Use of the website is at your own risk.

Third-Party Links

The Company is not responsible for external websites linked from its website or social media accounts.

PRIVACY POLICY

1. Information We Collect

We may collect:

Personal Information

• Name

• Address

• Email address

• Phone number

• Business information

• Billing information

• Payment information

• Service preferences

Technical Information

• IP address

• Device information

• Browser type

• Website activity

• Referral sources

2. How We Use Information

We may use collected information to:

• Provide services

• Schedule appointments

• Process payments

• Improve operations

• Send invoices

• Respond to inquiries

• Send appointment reminders

• Provide customer support

• Meet legal obligations

3. SMS and Email Communications

By providing contact information, clients consent to receiving:

• Appointment reminders

• Service updates

• Billing notifications

• Customer service communications

Marketing messages may only be sent where permitted by law.

Opt-out instructions will be provided.

4. Payment Information

Payment transactions may be processed through third-party payment providers.

The Company does not store complete payment card information unless authorized and legally permitted.

5. Cookies and Tracking Technologies

The website may use:

• Cookies

• Analytics tools

• Tracking pixels

• Similar technologies

These tools help improve website functionality and marketing effectiveness.

6. Information Sharing

We do not sell personal information.

Information may be shared with:

• Employees

• Independent contractors

• Software providers

• Payment processors

• Legal authorities when required

7. Data Security

Reasonable security measures are implemented to protect personal information.

No method of storage or transmission can be guaranteed completely secure.

8. Data Retention

Information is retained as long as reasonably necessary for:

• Business operations

• Legal compliance

• Tax requirements

• Dispute resolution

9. Consumer Rights

Where applicable, clients may have rights to:

• Access information

• Correct information

• Delete information

• Restrict processing

• Withdraw consent

Requests may be submitted through the contact information below.

10. Children's Privacy

Services are not directed to individuals under 13 years of age.

We do not knowingly collect information from children.

11. Commercial Client Data

Commercial clients acknowledge that operational and facility information may be collected and maintained for contract administration and service delivery.

12. Changes to Privacy Policy

The Company may update this Privacy Policy periodically.

Updated versions become effective upon posting.

CONTACT INFORMATION

On Demand Cleaning Services
Georgia, USA
470-833-0483

470-685-0089

info@ondemandcleaningservices.com

OnDemandCleaningServices.com